Privacy Policy

Effective Date: August 31, 2025
Last Updated: August 31, 2025

1. Introduction

This Privacy Policy explains how Moonrise Technologies, Inc. (“Greysound,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use our AI assistant for digital audio workstations (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Age Restriction

The Service is only available to users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

3. Information We Collect

Information You Provide

  • Account information (email address, username)
  • Chat conversations with our AI assistant, including all prompts and responses, or chat audio collected for voice chats
  • Payment information (processed by third-party payment providers)
  • Communications with our support team

Information We Do NOT Collect

  • We do not access, upload, or store your audio files
  • We cannot see or access any music or audio you create
  • While we will not directly access or upload your project file to the cloud, the Service may obtain information about your projects (such as track names, effects, or other project data) and insert it into the chat history as part of the Service. This data may be collected by us, but this will not include any audio data from your projects.

Automatically Collected Information

  • Usage analytics (features used, frequency of use, session duration)
  • Technical data (browser type, operating system, device information)
  • Crash reports and error logs
  • Performance metrics

4. How We Use Your Information

We may use collected information for any purpose, including but not limited to:

  • Providing and improving the Service
  • Training and improving AI models
  • Research and development
  • Analytics and performance monitoring
  • Marketing and case studies (in anonymized form)
  • Compliance with legal obligations
  • Protecting against misuse or abuse of the Service

5. Information Retention

We may retain your chat conversations and associated data indefinitely, even after account deletion, unless you specifically request deletion as described in Section 8.

6. Information Sharing

We may share your information with:

  • Cloud service providers, such as for data storage and processing
  • AI service providers, for example to process your requests
  • Analytics providers to understand Service usage
  • Payment processors to handle transactions
  • Legal authorities when required by law or to protect our rights
  • Business transfers in case of merger, sale, or acquisition

7. Data Security

We implement reasonable security measures to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We are not responsible for data breaches beyond our reasonable control.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your account and all associated data by contacting the email listed below.
  • Export your chat history (contact support for assistance)

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, Canada, and any other country. By using the Service, you consent to these transfers.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to deletion, and the right to opt-out of the sale of personal information. These rights can be exercised by contacting us at the email below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. Changes are effective 14 days after posting.

12. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact us at:

Email: privacy [at symbol] greysound.ai
Company: Moonrise Technologies, Inc.
Address: 251 Little Falls Drive, Wilmington, New Castle County, Delaware, 19808

By using the Service, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.