# Privacy Policy **Effective Date: December 23, 2025** **Last Updated: October 13, 2026** ## 1. Introduction This Privacy Policy explains how Moonrise Technologies, Inc. ("Greysound," "we," "us," or "our") collects, uses, stores, and shares information when you use our products, including our music-creation software Greysound (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy. ## 2. Age Restriction The Service is only available to users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. ## 3. Information We Collect ### Information You Provide - Account information (email address, username) - Chat conversations with our AI assistant, including all prompts and responses, or chat audio collected for voice chats - Payment information (processed by third-party payment providers) - Communications with our support team ### Audio and MIDI Clips - For our standalone desktop app music creation software ONLY, **we do not access, upload, or store your audio or MIDI files, including clips you add or your final output**. For the browser-based music creation software, we do access all of these (they are needed to provide the Service in a browser). - For our standalone desktop app music creation software ONLY, we will not upload your entire project file to the cloud unless you specifically choose to save it to the cloud, but when using the AI chat feature the Service may obtain information about your projects (such as track names, effects, or other project data) as part of providing those features. When using the AI sound generation feature, we may access and store your clip generation prompt and generated sounds as part of providing those features. For the web-based app, we will store your project file on the cloud and it will be accessible by us as part of providing cloud-based project access. ### Automatically Collected Information - Usage analytics (features used, frequency of use, session duration) - Technical data (browser type, operating system, device information) - Crash reports and error logs - Performance metrics ### Desktop App Updates and Launches - **Update checks.** Our standalone desktop app (Greysound Pro) contacts our update server (downloads.greysound.ai) to check for and download updates. Each check sends the app version, operating system, CPU architecture, and an anonymous install identifier. The install identifier is a random ID generated on your device; it contains no personal data and is not linked to your account in the update request. As with any web request, our server also receives your IP address. - **Downloads and updates.** When the desktop app is downloaded from our website or updated, we log the version and platform to count how many people are using each version. - **App launch events.** Each time the desktop app starts, it sends an "app launched" analytics event containing the app version, operating system, CPU architecture, and the update server it uses. This event is associated with your signed-in account, in the same way as the desktop app's other diagnostics. ## 4. How We Use Your Information We may use collected information for any purpose, including but not limited to: - Providing and improving the Service - Training and improving AI models - Research and development - Analytics and performance monitoring - Delivering software updates, measuring which app versions are in use so we know when older versions can be retired, and diagnosing problems - Marketing and case studies (in anonymized form) - Compliance with legal obligations - Protecting against misuse or abuse of the Service ## 5. Information Retention We may retain your chat conversations and associated data indefinitely, even after account deletion, unless you specifically request deletion as described in Section 8. ## 6. Information Sharing We may share your information with: - Cloud service providers, such as for data storage and processing - AI service providers, for example to process your requests - Analytics providers to understand Service usage and diagnose problems - Payment processors to handle transactions - Legal authorities when required by law or to protect our rights - Business transfers in case of merger, sale, or acquisition ## 7. Data Security We implement reasonable security measures to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We are not responsible for data breaches beyond our reasonable control. ## 8. Your Rights You have the right to: - Access your personal information - Request correction of inaccurate information - Request deletion of your account and all associated data by contacting the email listed below. - Export your chat history (contact support for assistance) ## 9. International Data Transfers Your information may be transferred to and processed in countries other than your own, including the United States, Canada, and any other country. By using the Service, you consent to these transfers. ## 10. California Privacy Rights California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to deletion, and the right to opt-out of the sale of personal information. These rights can be exercised by contacting us at the email below. ## 11. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Changes are effective immediately upon posting, and by continuing to use the Service after changes are posted, you consent to the updated policy. ## 12. Contact Us For any questions about this Privacy Policy or to exercise your rights, contact us at: **Email:** privacy [at symbol] greysound.ai **Company:** Moonrise Technologies, Inc. **Address:** 251 Little Falls Drive, Wilmington, New Castle County, Delaware, 19808 --- By using the Service, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.